Britannia maintenance and facilities helpdesk, building repairs and refurbishments

The Britannia Branch Network Loved by pt

Many properties just need a little tender love and care or "TLC", but the Britannia estate gets plenty TLC to ensure it provides good value for money and delivers the right performance for its staff and members. Britannia and Property Tectonics are engaged in a framework agreement which commenced in January 2002 and following two renewals is now in the process of being extended until December 2010.

The framework agreement for consultant services in construction and property includes providing Maintenance and Facilities support, incorporating helpdesk services, for the Britannia estate. The two parties continue to work real partnership, striving to deliver continuous improvements and innovation.

Property Tectonics’ dedicated team are the nominated first point of contact for the nationwide Britannia branch network. Whenever there is a fault, defect or issue with the internal fabric, external fabric, services, etc. to the branch whether it be a fax machine or major flood issue pt is on hand to deal with it. The pt team filters user requests and uses a standard set of agreed protocols to ensure that works carried out are of an urgent nature and fit the helpdesk criteria. The helpdesk uses approved term maintenance contractors and suppliers to undertake the necessary attendance and repair. Property Tectonics manages the contractors and undertakes all the necessary quality checks, financial management and contractor vetting procedures in accordance with the estates department’s requirements.

Justin Mole, Property Tectonics’ Helpdesk Manager says "Over the duration of the framework the close working relationship we have with Britannia Estates department has helped us to deliver added benefits and value to Britannia. We work as a team - pt, Britannia Estates staff and contractors alike - in real partnership and are equally committed to delivering excellence and value for money. Everyone is driven by individual and joint Key Performance Indicators integrated with fully worked out and agreed processes; so we all know what we are doing, how it fits in and what is expected of us".

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